Privacy Policy

US Repairs ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or make a purchase. This policy applies to all information collected through our Site and any related services, sales, marketing, or events.

Please read this Privacy Policy carefully. By using the Site or our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

Personal Information: When you place an order, create an account, contact us, or interact with our services, we may collect personally identifiable information including but not limited to: your full name, email address, mailing address, phone number, billing information (credit card numbers, billing address), device serial numbers or identifiers (for repair services), and any other information you voluntarily provide.

Automatically Collected Information: When you visit our Site, we may automatically collect certain information about your device, including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, click patterns, and the date and time of your visit. This information is collected using cookies, web beacons, and similar tracking technologies.

Transaction Information: When you make a purchase, we collect information related to the transaction, including the products or services purchased, purchase price, date of purchase, and payment method used.

We use the information we collect for the following purposes: to process and fulfill your orders and service requests; to communicate with you about your orders, services, and account; to send you important updates about our products, services, or policies; to respond to your inquiries and provide customer support; to improve our website, products, and services; to detect, prevent, and address technical issues, fraud, or security concerns; to comply with legal obligations and enforce our Terms of Service.

We may also use your information to send you promotional communications about products, services, or events that may be of interest to you. You may opt out of receiving promotional communications at any time by following the unsubscribe instructions included in each communication or by contacting us directly.

We do not sell your personal information to third parties. We may share your information with the following categories of recipients: service providers who assist us in operating our business (payment processors, shipping carriers, email service providers, hosting providers); business partners who provide products or services through our platform; law enforcement or government agencies when required by law, legal process, or to protect our rights, property, or safety; and in connection with a merger, acquisition, or sale of assets, in which case your information may be transferred to the acquiring entity.

All third-party service providers are contractually required to protect your personal information and are prohibited from using it for any purpose other than providing services on our behalf.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (SSL/TLS), secure storage of payment information, access controls limiting employee access to personal data, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

When your personal information is no longer needed for the purposes for which it was collected, we will securely delete or anonymize it. If deletion is not possible (for example, because your information has been stored in backup archives), we will securely store your information and isolate it from further processing until deletion is possible.

Depending on your jurisdiction, you may have certain rights regarding your personal information, including: the right to access the personal information we hold about you; the right to request correction of inaccurate or incomplete personal information; the right to request deletion of your personal information; the right to restrict or object to certain processing of your personal information; the right to data portability (receiving your data in a structured, machine-readable format); and the right to withdraw consent at any time where we rely on consent for processing.

To exercise any of these rights, please contact us through our Contact page. We will respond to your request within the time frame required by applicable law. We may ask you to verify your identity before processing your request.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include:

Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which your personal information was collected, the business or commercial purpose for collecting your personal information, and the categories of third parties with whom we share your personal information.

Right to Delete: You have the right to request that we delete any personal information about you that we have collected, subject to certain exceptions provided by law.

Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. US Repairs does not sell personal information. If this practice changes, we will update this policy and provide an opt-out mechanism.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge you different prices, provide a different quality of goods or services, or suggest any of the foregoing because you exercised a CCPA right.

To submit a CCPA request, please contact us through our Contact page. You may also designate an authorized agent to make a request on your behalf. We will verify your identity (and your agent's authority) before processing any request. We will respond to verified consumer requests within 45 days, as required by the CCPA.

In the preceding twelve (12) months, we have collected the following categories of personal information: identifiers (name, email, phone, address), commercial information (purchase history), internet activity (browsing history, Site interactions), and geolocation data (general location from IP address). This information was collected for the business purposes described in the 'How We Use Your Information' section above.

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a child under 13, please contact us immediately.

Any prices shown on this Site are starting prices for the service described, provided for guidance only. They are not quotations and they are not binding offers. Prices may vary according to the work actually performed, including the diagnosis reached, the parts your device requires, its make, model, age and condition, the time the work takes, and any additional issues discovered once the work begins.

Before any chargeable work starts, your technician explains the proposed scope and gives you a price for it. No work proceeds and no charge is incurred until you approve that price. If the scope changes while the work is under way, we stop and seek your approval again before continuing. Parts, shipping, and third-party or specialist services such as physical data recovery are charged separately unless we state otherwise in writing.

We reserve the right to change published starting prices at any time without notice. The price you approved for your own job is the price that applies to that job.

Our Site may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of every website you visit. This Privacy Policy applies only to information collected through our Site and services.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our Contact page. We are committed to resolving any privacy concerns promptly and transparently.