Return & Refund Policy

At US Repairs, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which you may return products, request refunds, or seek exchanges. Please read this policy carefully before making a purchase. By placing an order, you acknowledge and agree to the terms described below.

Products purchased from US Repairs may be returned within thirty (30) days of the original delivery date, provided the following conditions are met: the product is in its original, unused condition; the product is in its original packaging with all accessories, manuals, and documentation included; you have a valid proof of purchase (order confirmation email or receipt).

The following items are NOT eligible for return: software licenses that have been activated or redeemed; subscription plans that have already been activated or used; custom-configured or special-order products; products that have been physically damaged by the customer; products returned after the 30-day return window has closed; gift cards and promotional items.

To initiate a return, please contact our customer service team through the Contact page on our website. You will need to provide: your order number, the product(s) you wish to return, the reason for the return, and photos of the product and packaging (if applicable).

Once your return request is approved, we will provide you with return shipping instructions. You are responsible for return shipping costs unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original payment method within ten (10) business days. Please note that your financial institution may require additional time to process the refund and post it to your account.

Refunds will be issued for the purchase price of the product. Original shipping charges are non-refundable unless the return is due to a defective product or an error on our part. Restocking fees may apply in certain cases and will be communicated to you before the return is processed.

For purchases made with a credit card, the refund will be credited to the same card. For purchases made via other payment methods, we will work with you to determine the appropriate refund method.

If you received a defective or incorrect product, we will gladly exchange it for the correct item at no additional cost. To request an exchange, please contact our customer service team within thirty (30) days of receiving the product. Exchanges are subject to product availability.

If you simply wish to exchange a product for a different item, the standard return process applies. You will need to return the original product and place a new order for the desired item.

If you receive a product that is defective or damaged upon arrival, please contact us within seven (7) days of receiving the product. We will arrange for a return or exchange at no cost to you, including covering return shipping costs. You may be asked to provide photos of the defect or damage for our records.

For products that develop a defect after use, warranty terms (if applicable) will determine the resolution process. Please refer to the manufacturer's warranty documentation included with your product.

For repair services, if we are unable to complete the repair as quoted, you will receive a full refund for the service fee. If a repair is completed but the same issue recurs within thirty (30) days, we will re-examine the device at no additional charge.

Diagnostic fees are non-refundable if you choose not to proceed with a recommended repair after the diagnostic assessment has been completed. Diagnostic fees will be waived or credited toward the repair cost if you choose to proceed with the repair.

Subscription plan fees are non-refundable after the service period has begun, except where required by applicable law. You may cancel a subscription at any time to prevent future charges, but no partial refunds will be issued for unused portions of the current billing period.

If you have not received your refund within the expected time frame, first check with your bank or credit card company, as processing times may vary. If you have done so and still have not received your refund, please contact us through our Contact page. We will investigate the matter and work to resolve it promptly.

If you have any questions about our Return & Refund Policy, please contact us through our Contact page. We are here to help and will respond to your inquiry as quickly as possible.