Shipping & Delivery Policy

This Shipping & Delivery Policy describes how US Repairs handles the shipment and delivery of physical products purchased through our website. Please review this policy carefully before placing your order so you understand our shipping practices, costs, and delivery expectations.

We use reputable shipping carriers to deliver your orders. The specific carrier used may vary based on the destination, product size and weight, and shipping method selected. Available shipping methods typically include standard ground shipping, expedited shipping, and express/overnight shipping (where available).

Shipping method availability and costs are displayed at checkout based on your delivery address and the items in your order. We reserve the right to select the shipping carrier and method that best suits the order unless a specific method has been selected and paid for by the customer.

Shipping costs are calculated based on the weight and dimensions of the items in your order, the shipping destination, and the shipping method selected. Shipping costs are displayed at checkout before you finalize your order. We may offer free shipping promotions from time to time, which will be clearly indicated on the Site.

For oversized or heavy items, additional shipping surcharges may apply. These surcharges will be communicated to you before your order is confirmed. International shipping rates, customs duties, import taxes, and brokerage fees are the responsibility of the customer and are not included in the shipping cost displayed at checkout.

Orders are typically processed within one (1) to three (3) business days after payment confirmation. Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will be processed on the next business day.

Custom-configured products, special orders, or items that are temporarily out of stock may require additional processing time. If your order will be delayed beyond the standard processing time, we will notify you via email with an updated estimated delivery date.

Standard ground shipping typically takes five (5) to seven (7) business days after processing. Expedited shipping typically takes two (2) to three (3) business days after processing. Express/overnight shipping typically delivers within one (1) business day after processing.

These are estimates only and are not guaranteed delivery dates. Actual delivery times may vary based on the shipping carrier, weather conditions, customs processing (for international orders), and other factors beyond our control. US Repairs is not responsible for delays caused by the shipping carrier or other circumstances beyond our control.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier's website. If you do not receive a shipping confirmation within the expected processing time, please contact us.

If your package arrives damaged, please take photos of the damaged packaging and product and contact us within seven (7) days of delivery. We will work with the shipping carrier to resolve the issue and provide a replacement or refund as appropriate.

If your package is lost in transit, please contact us and we will initiate a trace with the shipping carrier. If the package cannot be located, we will issue a replacement or refund at our discretion. For packages marked as delivered but not received, we recommend checking with neighbors and your local post office before contacting us.

We are not responsible for packages that are stolen after delivery confirmation. We recommend using a secure delivery location or requiring a signature upon delivery for high-value orders.

International shipping availability varies by product and destination. Not all products are eligible for international shipping. International customers are responsible for all customs duties, import taxes, brokerage fees, and any other fees imposed by their country's customs authority.

International orders may be subject to customs inspection, which can cause delays beyond our estimated delivery times. US Repairs has no control over customs processing times or fees.

Where available, local pickup may be offered as an alternative to shipping. If local pickup is available for your order, it will be displayed as an option at checkout. You will receive a notification when your order is ready for pickup. Orders not picked up within fourteen (14) days may be cancelled and refunded.

If you have questions about shipping or a specific delivery, please contact us through our Contact page. We are happy to help with any shipping-related concerns.