PC repair and tune-up, handled remotely.
Fixed remotely, usually same day. You approve the price before any work starts.
Signs and symptoms
- The computer crashes, freezes, or restarts on its own.
- Error messages appear during start-up or when opening particular programs.
- Windows updates fail, roll back, or keep reinstalling.
- Sound, Wi-Fi, Bluetooth, or a connected device stopped working after an update.
- The computer works, but you want a health check before relying on it for something important.
Common causes
- Damaged system files or a failed update left part-finished.
- Outdated, duplicated, or incompatible drivers, often after a hardware or Windows change.
- Software conflicts, leftover uninstalled programs, or a crowded startup list.
- A storage drive that is nearly full or returning health warnings.
- Dust, heat, or ageing components, which show up as crashes under load and need hands-on attention.
How we fix it remotely
Review the history with you
We note what changed before the trouble started, which error messages appear, and how often. Patterns matter more than a single crash.
Agree on the checks and the price
We explain which areas we propose to inspect and what the work costs. Nothing proceeds until you approve it.
Connect with your permission
A technician guides you through the remote connection. You can watch the session and end it whenever you want.
Work through the system checks
With your approval we review event and crash logs, updates, drivers, disk health reporting, startup items, and security status, and we explain what each finding means before changing anything.
Confirm the result and what to watch
We retest the tasks that were failing, tell you plainly what was fixed and what was only ruled out, and flag any hardware evidence that a remote session cannot resolve.
When remote support is not enough
- Crashes traced to memory, power supply, or a failing drive need parts and physical access.
- Overheating caused by dust or a failed fan cannot be cleared remotely.
- A machine that crashes before reaching the desktop may not stay online long enough for a session.
- Contact US Repairs to discuss the device and arrange appropriate service. The Hampton address is a business address, not an invitation to visit or drop off equipment.
Typical time and price
Most remote sessions are finished in one appointment, typically 45 to 90 minutes, and remote work starts from $79. Hands-on hardware repairs usually take one to three business days, depending on the parts required, and start from $99 in labor plus parts. These are starting prices: the final price depends on the work actually performed, so prices may vary. Your technician explains the scope and quotes the job before any work starts, and nothing proceeds until you approve it.
Things to try yourself first
Write down the exact error
Photograph or copy the full wording and any code. A precise message often shortens the diagnosis considerably.
Restart and let updates finish
Restart once and allow any pending operating-system update to complete. Do not power off during an update that is installing.
Undo the most recent change
If the trouble began right after a new program, driver, or accessory, remove or disconnect it and see whether the behavior stops.
Free up disk space and check backups
Review free space in your storage settings and confirm your backup is current before any repair work begins.
Note the conditions that trigger it
Record whether crashes happen under load, after waking from sleep, or at a particular time. Stop testing if the machine overheats or shuts down repeatedly.
Frequently asked questions
What does a remote tune-up actually cover?
A technician reviews updates, drivers, startup items, storage, disk health reporting, and security status with your approval, explains what each finding means, and retests the tasks that were failing. The exact scope is agreed with you before work starts.
Will a tune-up fix a hardware fault?
No. A remote session can identify evidence of a failing drive, memory, or cooling problem, but replacing parts needs physical access. We tell you plainly when the evidence points that way.
Do I need to be at the computer during the session?
Yes. You start the connection, can watch what the technician does, and can end the session at any time. Only start a session you arranged with US Repairs yourself.
Will my programs and settings be removed?
We do not uninstall programs or reset settings without your approval. If a proposed step would change how something you rely on works, we discuss it with you first.
How long does it take and what does it cost?
The time and price depend on what we find and the work you approve. We explain the proposed scope and quote before work starts, and you decide whether to proceed. Verified typical times and prices for this issue have not been added yet.