Membership terms.
The details, in the open.

01Membership agreement and existing purchases

These terms apply to the US Repairs memberships described on the membership page. For memberships only, these terms take precedence over conflicting general website terms. Other website terms continue to apply where they do not conflict.

These memberships do not replace, reduce, or retroactively change the terms of memberships already purchased. Previously purchased memberships remain subject to the terms agreed at purchase.

US Repairs is an independent technical-support provider. Membership is a service agreement, not insurance or a manufacturer warranty.

Nothing in these terms limits or excludes rights or remedies that cannot be waived under applicable law.

02Plans, prices, and covered devices

Everyday Tech Care costs $160 USD for one laptop. Home Tech Care costs $325 USD for up to 3 eligible devices. Family Tech Care costs $525 USD for up to 5 eligible devices. Family Tech Care Plus costs $725 USD for up to 8 eligible devices. Whole-Home Tech Care costs $925 USD for up to 10 eligible devices.

Every plan is paid upfront for a 12-month term. There is no recurring monthly bill or automatic renewal. A further term requires a new affirmative purchase.

Everyday Tech Care covers a laptop only: no home visits, printer repair, or phone repair. All other plans cover eligible computers, printers, and phones, including approved screen repair labor. Device eligibility and compatibility must be confirmed with US Repairs.

03Payment and manual activation

Add to Cart adds one of the selected membership to your Ecwid cart and opens it for review. It does not place an order or charge you. Complete checkout separately. Plans showing Contact Us are available for inquiry only. Staff manually activate membership only after payment has been verified. A contact request, opening checkout, or payment submission alone does not activate membership.

The 12-month term begins on the activation date confirmed by staff. Where a plan includes home visits, address serviceability must be confirmed before activation. Contact US Repairs before purchasing if you are unsure whether your address or devices can be served.

If US Repairs cannot serve your address for a plan that includes home visits, you receive a full refund before any services are used.

04Remote help, antivirus, and cleanups

All plans include 24/7/365 remote technical help for covered devices. This means members may request help at any time; it is not a guarantee of an immediate response, instant technician connection, or a fixed resolution time.

Each covered device receives a compatible antivirus license during the membership term only. The supported product is named at benefit activation. Compatibility is confirmed for the device; inclusion does not promise that a particular antivirus product runs on every platform.

Each covered device is eligible for a cleanup every 45 days, with no annual cap. Service must be arranged with the support team.

05Scheduled home visits

Home Tech Care, Family Tech Care, Family Tech Care Plus, and Whole-Home Tech Care include one scheduled home visit per plan month, up to 60 minutes. Everyday Tech Care does not include home visits.

Home visits require a serviceable address confirmed before activation and an agreed appointment. Unused visits do not roll over to later plan months. If US Repairs misses a scheduled visit, that visit may be rescheduled without being forfeited.

Additional home-visit time beyond the included 60 minutes requires the customer's advance approval at a quoted hourly rate. There are no automatic additional charges.

The listed business address is a support and business address, not a walk-in repair store. Do not visit or send a device there without arrangements confirmed by US Repairs.

06Repair labor, parts, taxes, and shipping

Approved labor for eligible covered-device repairs is included. Everyday Tech Care is limited to its covered laptop and does not include printer or phone repair. The other plans include eligible computer, printer, and phone repair labor, including approved screen repairs.

The customer pays for parts and applicable taxes, with advance approval before those charges are incurred. Parts are subject to availability. US Repairs covers approved repair labor and standard round-trip shipping for eligible repairs.

Contact US Repairs before arranging or shipping a repair so eligibility, approval, shipping instructions, and any customer-paid charges can be confirmed. Membership does not include replacement devices or upgrades.

07Exclusions

Membership does not cover pre-existing problems, theft or loss, misuse, consumables, replacement devices, or upgrades. Problems that exist before membership activation or before a replacement device is accepted are excluded.

Parts and applicable taxes are the customer's responsibility after advance approval. Availability of parts may affect whether or when a repair can be completed. A membership does not promise a replacement device when a repair is unavailable.

08Cancellation and customer refunds

Request cancellation by calling (800) 381-8784 or emailing contact@usrepairs.co. US Repairs will confirm cancellation within 3 business days.

For cancellation within 30 days of purchase, the refund is the plan price less the standard price of home visits and repair labor already used.

For cancellation after 30 days from purchase, the refund is prorated for full unused months of the 12-month term, less the standard price of home visits and repair labor already used. Partial unused months are not included in this proration.

Refunds have a floor of $0; there is no cancellation fee. Refunds are returned to the original payment method within 5–10 business days after cancellation confirmation.

09Cancellation by US Repairs

If US Repairs cancels a membership for a reason other than fraud or misuse, full unused months are refunded on a prorated basis without deductions for services already used.

This provider-cancellation refund commitment excludes cancellation for fraud or misuse. Refunds due are returned to the original payment method within 5–10 business days after confirmation.

1030-day workmanship guarantee

Approved repair labor carries a 30-day workmanship guarantee. Contact US Repairs within 30 days of the completed repair if you believe the same problem is due to the workmanship of that repair.

This guarantee covers workmanship of the repair labor only. It does not cover parts or new, unrelated faults, and it is not a device replacement promise or an extension of a manufacturer's warranty.

11Membership holder and device changes

Membership is nontransferable between people. Coverage remains limited to the eligible devices accepted under the plan and its device limit.

An eligible covered device may be replaced by request, subject to US Repairs' approval. Pre-existing problems on a replacement device are excluded.

12Remote access, consent, and backups

Remote access requires your consent. Do not provide access unless you understand and agree to the session. You may withdraw consent and end remote access.

Keep current backups of important files before support or repair work. Discuss any backup or access concerns with the technician before work begins. The website Privacy Policy and general Terms of Service also apply, subject to the membership-only precedence described above.

13Free initial diagnosis

US Repairs offers a free initial diagnosis of up to 30 minutes, with no purchase or card required. This is an initial assessment, not unlimited free help, and does not make pre-existing problems eligible for membership coverage.

14Questions and membership support

For plan selection, serviceability, activation, repair approval, scheduling, or cancellation, contact US Repairs at (800) 381-8784 or contact@usrepairs.co.

The business address shown below is for business and support correspondence, not a walk-in repair store. Arrange all visits and device shipments with staff first.