Small business cyber security, reviewed and set up remotely.

Signs and symptoms

• Staff receive convincing emails asking for payments, gift cards, or password resets.
• Nobody is certain who has access to which accounts, or whether former staff still do.
• Backups exist in principle, but no one has checked that they can be restored.
• Computers and software are updated whenever someone remembers, not on a schedule.
• A client, insurer, or contract now asks what security measures you have in place.

Common causes

• Shared or reused passwords and no two-step verification on business email.
• Accounts that were never removed when someone left or changed roles.
• Unpatched computers, routers, and software still running after support ended.
• No tested backup, so a single ransomware event or hardware failure stops the business.
• No agreed process for checking payment-detail changes, which is how invoice fraud succeeds.

How we fix it remotely

1. Understand how the business actually works

   We go through the systems you depend on, who uses them, where files live, and what would hurt most if it stopped. Advice without that context is guesswork.

2. Review the current state with you

   With your permission we look at account access, two-step verification, update status, security software, and backup arrangements, and we write down what we find.

3. Agree on priorities, scope, and price

   We present the findings in order of risk and explain the proposed work and its price. You choose what proceeds and nothing starts until you approve it.

4. Put the agreed measures in place

   Working remotely with your approval, we configure the protections you selected, such as two-step verification, account clean-up, update settings, endpoint security, and email filtering.

5. Test and hand over

   We verify a restore from backup where that is in scope, confirm staff can still work normally, and leave you with a plain-language summary of what is in place and what remains open.

When remote support is not enough

• On-site network equipment, cabling, and physical access controls need someone at the premises.
• Compliance obligations specific to your industry or insurer may require a specialist assessor rather than a support provider.
• An incident already in progress, such as a suspected breach or funds already sent, needs immediate contact with your bank and may involve law enforcement.
• Contact US Repairs to discuss the device and arrange appropriate service. The Hampton address is a business address, not an invitation to visit or drop off equipment.

Typical time and price

Most remote sessions are finished in one appointment, typically 45 to 90 minutes, and remote work starts from $79. Hands-on hardware repairs usually take one to three business days, depending on the parts required, and start from $99 in labor plus parts. These are starting prices: the final price depends on the work actually performed, so prices may vary. Your technician explains the scope and quotes the job before any work starts, and nothing proceeds until you approve it.

Things to try yourself first

1. List your accounts and who can reach them

   Write down the business email, banking, accounting, and supplier accounts, and note who has access to each. Most problems start with an account nobody was tracking.

2. Turn on two-step verification where it matters most

   Start with business email, then banking and accounting. Email is the account attackers want, because it unlocks password resets for everything else.

3. Remove access that is no longer needed

   Close accounts for people who have left and remove permissions nobody uses. Do this whenever someone changes role, not once a year.

4. Test a restore, not just a backup

   Pick one important file and restore it. A backup that has never been tested is an assumption rather than a protection.

5. Agree a rule for payment changes

   Require a phone call to a known number before any change to bank details, however convincing the email looks. Tell every member of staff who handles invoices.

Frequently asked questions